Frequently Asked Questions
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Can we tour camp?
Of course. Call the Camp Office to set up a tour time. 302-945-0610 We do not run tours during camp or staff training week (early June - mid August).
What type of luggage do I use?
Many campers use standard sized trunks, plastic tubs or suitcases, but anything that will fit under the bunks (roughly 16") will work. Remember they are sharing living space. We discourage plastic dressers as they take up a lot of space, are difficult to transport, and frequently fall open or break. Be sure to label everything including the luggage.
Is there a recommended Packing List?
Yes - and you can find the list you need by follow the corresponding link.
Overnight Packing List Day Camp Packing List
Will you launder my child’s clothes while at camp?
We don’t offer camper laundry services except for accidents and emergencies. In those instances clothing and bedding can be laundered.
How can I order name tags for my child's clothes?
You should label all of the camper's clothing to make it easily identifiable and easy for staff to reunite with your child. You can click here to order labels online from Best Name Tape Company.
Can my child leave camp?
Leaving camp can disrupt and interfere with your campers’ stay as well as that of other campers who are assigned to their group. We encourage you to schedule other activities around their time at camp so that they may remain at camp for their entire session. If your child MUST take a temporary leave - we have a Temporary Leave Form for security purposes that must be completed by the parent or guardian prior to the campers leaving camp. The Registrar or Program Director can assist with obtaining a physical form at camp.
What do I do if my child must arrive or leave camp at a time different than the camp's scheduled times?
For security purposes we have an Early Departure/Late Arrival Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Program Director can assist with obtaining a physical form at camp.
Can someone else pick up my child from camp?
For security purposes we have a Permission Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Program Director can assist with obtaining a physical form at camp.
Can my child request a bunkmate?
Cabin assignments are made using grades, ages, program eligibility and cabin mate requests. Making new friends while at camp is one of the learning experiences associated with Christian community living. Our policy is: only ONE cabin mate request can be made, both campers should request each other, both campers must be within one grade of each other AND registered for the same program. Friend requests are honored whenever possible, but are not guaranteed. Assignments are made by the Director in the best interest of the entire group. WE DO NOT put large groups of friends together as cabin mates.
How long does it take to check-in?
Generally, we allot 2 hours for the entire session roster of campers to check- in. It will not take you the whole time and check-in duration is not always easy to predict. We strive to make check-in day move quickly and efficiently. However, weather, organization of other individuals, spacing out of other arrivals, and the mere number of campers in the session all determine the time spent checking in. Being familiar with your camper’s luggage and where it is in the vehicle as well as having all your required forms and payments returned to camp by May 30th will certainly help. We suggest that you do not make check-in revolve around another activity scheduled for that day. This will not only make your day less stressful but will most likely make for a more pleasant start to your child's camping experience.
What happens at check-in?
You will arrive at camp and be greeted by our staff, given written information explaining the check-in process and what’s expected of you. Your camper will undergo a car-side Wellness Check. Our staff will take their temperature, performs a lice check, and ask some simple questions. Please be patient and remain in your car as we guide you through the line, unload your camper’s luggage, and direct you to the parking area. Once you have parked, you will head towards the Dining Hall. If you have any medications to turn in or need to speak to the nurse, got to the Wellness Tent. Our staff at the Welcome Booth will assist you with questions and where to go next. The Camp Registrar, Office Manager, and Store Keeper will be set up inside to assist you with any other questions, mail deliveries, store cards, or care packages.
What if circumstances require payments to be made after May 30th?
Occasionally, payments of camper tuition require extra time. A $25 late fee will be charged for any camper's balance not paid in full by May 30. If your situation or circumstance has not been discussed and worked out with our Registrar, Rebecca Brooks in advance, and your tuition has not been paid in full by June 6, Camp Arrowhead reserves the right to cancel your registration and offer that spot to a camper on our waiting list.
Does Camp Arrowhead offer Financial Aid or Scholarships?
Financial Aid should only be requested when family resources are genuinely not sufficient to enable the child/ren to attend a Camp Arrowhead session and should not be sought if one camper is requesting multiple sessions. A quarter tuition is our standard financial aid package, however, under certain circumstances, that amount may be increased.
Requests must be received with registration form and deposit by May 1. Contact our Registrar, Rebecca Brooks to request a Financial Aid Application or for more information. Should the financial aid awarded not be sufficient to enable you to send your child to camp, we will return your registration deposit.
What about the food?
Some of our surveys say that food is as good as home, best camp food ever eaten, or my child is a picky eater but liked the food at Camp Arrowhead . We strive to serve a balanced, kid-friendly menu. We have peanut butter and jelly and a salad bar available during the lunch and dinner services. Bagels, cereal, fruit and yogurt are available at breakfast.
Does Camp Arrowhead make provisions for special diets, food sensitivities and allergies?
We serve gluten free and vegetarian options when we are informed they are needed. We also provide soy and almond milk options. Please let us know if your child has any sensitivities in your child's health history at registration and email our Food Service Director, Sean. If you are anxious or unsure about our ability to meet your camper's special diet before registering please our Registrar,Rebecca Brooks.
NOTE: We do serve peanut butter and use peanut products at camp.
What do you sell in the camp store?
The camp store can provide your camper with some items from the suggested packing list that you may have forgotten. We also sell camp souvenir items, sweatshirts and t-shirts, as well as limited snacks and beverages.
How are parents notified in case of an emergency?
You are notified by telephone, immediately. It is essential that you provide the Camp Nurse with up to date emergency phone numbers.
How do we contact our camper concerning an emergency at home?
Please call 302-945-0610; if the phone is not being monitored at the time of your call, leave a message in the voice mail box of the Assistant Director, Rubi, at extension 4.
What about medical care while my child is at camp?
We have a health care professional who lives at camp and our camp physician’s office is 10 minutes away. Beebe Medical Center is 10 miles from camp.
Should I expect my child to get tick bites?
Tick bites are a common occurrence in the state of Delaware that unfortunately impacts Camp Arrowhead. This is important because ticks may carry a variety of diseases. One of the more common diseases is Lyme’s Disease.
Can we tour camp?
Of course. Call the Camp Office to set up a tour time. 302-945-0610 We do not run tours during camp or staff training week (early June - mid August).
What type of luggage do I use?
Many campers use standard sized trunks, plastic tubs or suitcases, but anything that will fit under the bunks (roughly 16") will work. Remember they are sharing living space. We discourage plastic dressers as they take up a lot of space, are difficult to transport, and frequently fall open or break. Be sure to label everything including the luggage.
Is there a recommended Packing List?
Yes - and you can find the list you need by follow the corresponding link.
Overnight Packing List Day Camp Packing List
Will you launder my child’s clothes while at camp?
We don’t offer camper laundry services except for accidents and emergencies. In those instances clothing and bedding can be laundered.
How can I order name tags for my child's clothes?
You should label all of the camper's clothing to make it easily identifiable and easy for staff to reunite with your child. You can click here to order labels online from Best Name Tape Company.
Can my child leave camp?
Leaving camp can disrupt and interfere with your campers’ stay as well as that of other campers who are assigned to their group. We encourage you to schedule other activities around their time at camp so that they may remain at camp for their entire session. If your child MUST take a temporary leave - we have a Temporary Leave Form for security purposes that must be completed by the parent or guardian prior to the campers leaving camp. The Registrar or Program Director can assist with obtaining a physical form at camp.
What do I do if my child must arrive or leave camp at a time different than the camp's scheduled times?
For security purposes we have an Early Departure/Late Arrival Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Program Director can assist with obtaining a physical form at camp.
Can someone else pick up my child from camp?
For security purposes we have a Permission Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Program Director can assist with obtaining a physical form at camp.
Can my child request a bunkmate?
Cabin assignments are made using grades, ages, program eligibility and cabin mate requests. Making new friends while at camp is one of the learning experiences associated with Christian community living. Our policy is: only ONE cabin mate request can be made, both campers should request each other, both campers must be within one grade of each other AND registered for the same program. Friend requests are honored whenever possible, but are not guaranteed. Assignments are made by the Director in the best interest of the entire group. WE DO NOT put large groups of friends together as cabin mates.
How long does it take to check-in?
Generally, we allot 2 hours for the entire session roster of campers to check- in. It will not take you the whole time and check-in duration is not always easy to predict. We strive to make check-in day move quickly and efficiently. However, weather, organization of other individuals, spacing out of other arrivals, and the mere number of campers in the session all determine the time spent checking in. Being familiar with your camper’s luggage and where it is in the vehicle as well as having all your required forms and payments returned to camp by May 30th will certainly help. We suggest that you do not make check-in revolve around another activity scheduled for that day. This will not only make your day less stressful but will most likely make for a more pleasant start to your child's camping experience.
What happens at check-in?
You will arrive at camp and be greeted by our staff, given written information explaining the check-in process and what’s expected of you. Your camper will undergo a car-side Wellness Check. Our staff will take their temperature, performs a lice check, and ask some simple questions. Please be patient and remain in your car as we guide you through the line, unload your camper’s luggage, and direct you to the parking area. Once you have parked, you will head towards the Dining Hall. If you have any medications to turn in or need to speak to the nurse, got to the Wellness Tent. Our staff at the Welcome Booth will assist you with questions and where to go next. The Camp Registrar, Office Manager, and Store Keeper will be set up inside to assist you with any other questions, mail deliveries, store cards, or care packages.
What if circumstances require payments to be made after May 30th?
Occasionally, payments of camper tuition require extra time. A $25 late fee will be charged for any camper's balance not paid in full by May 30. If your situation or circumstance has not been discussed and worked out with our Registrar, Rebecca Brooks in advance, and your tuition has not been paid in full by June 6, Camp Arrowhead reserves the right to cancel your registration and offer that spot to a camper on our waiting list.
Does Camp Arrowhead offer Financial Aid or Scholarships?
Financial Aid should only be requested when family resources are genuinely not sufficient to enable the child/ren to attend a Camp Arrowhead session and should not be sought if one camper is requesting multiple sessions. A quarter tuition is our standard financial aid package, however, under certain circumstances, that amount may be increased.
Requests must be received with registration form and deposit by May 1. Contact our Registrar, Rebecca Brooks to request a Financial Aid Application or for more information. Should the financial aid awarded not be sufficient to enable you to send your child to camp, we will return your registration deposit.
What about the food?
Some of our surveys say that food is as good as home, best camp food ever eaten, or my child is a picky eater but liked the food at Camp Arrowhead . We strive to serve a balanced, kid-friendly menu. We have peanut butter and jelly and a salad bar available during the lunch and dinner services. Bagels, cereal, fruit and yogurt are available at breakfast.
Does Camp Arrowhead make provisions for special diets, food sensitivities and allergies?
We serve gluten free and vegetarian options when we are informed they are needed. We also provide soy and almond milk options. Please let us know if your child has any sensitivities in your child's health history at registration and email our Food Service Director, Sean. If you are anxious or unsure about our ability to meet your camper's special diet before registering please our Registrar,Rebecca Brooks.
NOTE: We do serve peanut butter and use peanut products at camp.
What do you sell in the camp store?
The camp store can provide your camper with some items from the suggested packing list that you may have forgotten. We also sell camp souvenir items, sweatshirts and t-shirts, as well as limited snacks and beverages.
How are parents notified in case of an emergency?
You are notified by telephone, immediately. It is essential that you provide the Camp Nurse with up to date emergency phone numbers.
How do we contact our camper concerning an emergency at home?
Please call 302-945-0610; if the phone is not being monitored at the time of your call, leave a message in the voice mail box of the Assistant Director, Rubi, at extension 4.
What about medical care while my child is at camp?
We have a health care professional who lives at camp and our camp physician’s office is 10 minutes away. Beebe Medical Center is 10 miles from camp.
Should I expect my child to get tick bites?
Tick bites are a common occurrence in the state of Delaware that unfortunately impacts Camp Arrowhead. This is important because ticks may carry a variety of diseases. One of the more common diseases is Lyme’s Disease.
We strive to promote tick bite prevention and tick-borne illness by continually screening campers for ticks. Camp Arrowhead is not responsible for the prophylactic screening or treatment of Lyme’s Disease. However, if your child displays any questionable symptoms it is important to notify your primary health care provider that your child may have had a tick bite at camp.
Another Tick Bite Resource |
Tick Borne Illnesses
|
Signs and Symptoms
|
Can I call my camper or can they call home?
Our program does not allow for campers to call home or receive calls. Campers and families are encouraged to write each other often. Parents can also use Bunk-1 (one way email) to email their camper every day. You will be given sign up information at check-in for this program.
What is your cancellation and refund policy?
Cancellations must be made in writing to the camp Registrar, Rebecca Brooks.
What items can’t be brought to camp?
Cell phones, pagers computers, radios, MP3 or compact disc players, TV’s, electronic games and knives are all listed as do not bring items. Should your camper bring them, our staff has been instructed to collect such items. Our director will keep them in the safe until closing day. We would greatly appreciate your cooperation in helping us achieve this request.
Why can’t my camper bring a cell phone or pager?
Campers are not permitted to have cell phones or pagers at camp as they interfere with camp life, activities, and interaction with others; therefore we want them to leave the technical world at home. Should notification be required regarding your camper our Camp Administrative staff will initiate the call. Cell phone possession may result in dismissal from camp.
What is Bunk-1 Email and how do I sign up?
Bunk-1 is one-way email you can use to write to your camper. At check-in you will be given a pre-approved registration code along with a form explaining how to set it up. This system can not be used without the pre-approved registration code and your campers lodge number.
What address do I use for camper mail?
It will be helpful if you address your camper mail in this manner:
Camper Name (Unit #)*
C/O Camp Arrowhead
35268 Homestead Way
Lewes , DE 19958
Please be sure to use a return address. *Your child’s unit number will be given to you at check-in.
Can I send a care package to my camper?
Please note that your camper will have a variety of snacks available for purchase at the camp store. If you do send a package from home please provide individually wrapped food items as not to attract wildlife. Allow sufficient mail time for packages to arrive. Be sure your camper's name is on the package and use the camper mailing address as noted in Mail for your Camper section.
Are staff allowed to accept tips, monetary gifts or any gifts of thanks?
While your thoughtfulness is appreciated - our staff work as a team at camp. And while Counseling Staff have much more face time with campers they could never do their job without all the other staff doing theirs - cooking meals, repairing facilities, washing dishes, life guarding, picking up bread for lunch...etc. Therefore, our staff may not accept cash or tips. Staff are directed to contribute those kinds of gifts to our Chapel Fund - which helps campers who arrive with less than they need to thrive at camp (ill fitting shoes, no swim suit, not enough socks or underwear, no toiletries and the like).
If you discover that your child had a fabulous time, (and we hope that you will!), we would encourage you to help them write letters to their counselors and other favorite staff or send them a small care package that your child helped you put together. Mail and words of encouragement are amazing souvenirs of a summer. Many senior staff still have letters their former campers wrote to them.
Can't find your question?
Submit it here and we'll get back to you as soon as possible
Our program does not allow for campers to call home or receive calls. Campers and families are encouraged to write each other often. Parents can also use Bunk-1 (one way email) to email their camper every day. You will be given sign up information at check-in for this program.
What is your cancellation and refund policy?
Cancellations must be made in writing to the camp Registrar, Rebecca Brooks.
- Refunds, minus the $200 deposit, will be made to those cancellations received 2 weeks prior to the start of your camping session. No refunds will be made after this time.
- If cancellation is necessary due to illness or injury, upon receipt of a written report from a physician all pre-paid fees except $200 deposit will be returned. No refunds will be given in case of illness, dismissal for behavior or for voluntary withdrawal from camp.
- If your situation or circumstance has not been discussed and worked out with our Registrar, Rebecca Brooks in advance, and your tuition has not been paid in full by June 6, Camp Arrowhead reserves the right to cancel your registration and offer that spot to a camper on our waiting list.
What items can’t be brought to camp?
Cell phones, pagers computers, radios, MP3 or compact disc players, TV’s, electronic games and knives are all listed as do not bring items. Should your camper bring them, our staff has been instructed to collect such items. Our director will keep them in the safe until closing day. We would greatly appreciate your cooperation in helping us achieve this request.
Why can’t my camper bring a cell phone or pager?
Campers are not permitted to have cell phones or pagers at camp as they interfere with camp life, activities, and interaction with others; therefore we want them to leave the technical world at home. Should notification be required regarding your camper our Camp Administrative staff will initiate the call. Cell phone possession may result in dismissal from camp.
What is Bunk-1 Email and how do I sign up?
Bunk-1 is one-way email you can use to write to your camper. At check-in you will be given a pre-approved registration code along with a form explaining how to set it up. This system can not be used without the pre-approved registration code and your campers lodge number.
What address do I use for camper mail?
It will be helpful if you address your camper mail in this manner:
Camper Name (Unit #)*
C/O Camp Arrowhead
35268 Homestead Way
Lewes , DE 19958
Please be sure to use a return address. *Your child’s unit number will be given to you at check-in.
Can I send a care package to my camper?
Please note that your camper will have a variety of snacks available for purchase at the camp store. If you do send a package from home please provide individually wrapped food items as not to attract wildlife. Allow sufficient mail time for packages to arrive. Be sure your camper's name is on the package and use the camper mailing address as noted in Mail for your Camper section.
Are staff allowed to accept tips, monetary gifts or any gifts of thanks?
While your thoughtfulness is appreciated - our staff work as a team at camp. And while Counseling Staff have much more face time with campers they could never do their job without all the other staff doing theirs - cooking meals, repairing facilities, washing dishes, life guarding, picking up bread for lunch...etc. Therefore, our staff may not accept cash or tips. Staff are directed to contribute those kinds of gifts to our Chapel Fund - which helps campers who arrive with less than they need to thrive at camp (ill fitting shoes, no swim suit, not enough socks or underwear, no toiletries and the like).
If you discover that your child had a fabulous time, (and we hope that you will!), we would encourage you to help them write letters to their counselors and other favorite staff or send them a small care package that your child helped you put together. Mail and words of encouragement are amazing souvenirs of a summer. Many senior staff still have letters their former campers wrote to them.
Can't find your question?
Submit it here and we'll get back to you as soon as possible