Frequently Asked Questions
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What type of luggage do I use?
Many campers use standard sized trunks, plastic tubs or suitcases, but anything that will fit under the bunks (roughly 16") will work. Remember they are sharing space. Be sure to label everything including the luggage.
Is there a recommended Packing List?
Yes - and you can find the list you need by follow the corresponding link.
Overnight Packing List Day Camp Packing List Taste of Camp Packing List
Will you launder my child’s clothes while at camp?
We don’t offer laundry service but, in case of emergencies bedding can be laundered if needed.
How can I order name tags for my child's clothes?
You should label all of the camper's clothing to make it easily identifiable. We mail a Best Name Tape Company order form with each camper packet. You may also click here to order labels online.
Can my child leave camp?
Leaving camp can disrupt and interfere with your campers’ stay as well as that of other campers who are assigned to their group. We encourage you to schedule other activities around their time at camp so that they may remain at camp for their entire session. If your child MUST take a temporary leave - we have a Temporary Leave Form for security purposes that must be completed by the parent or guardian prior to the campers leaving camp. The Registrar or Assistant Director can assist with obtaining a physical form at camp.
What do I do if my child must arrive or leave camp at a time different than the camp's scheduled times?
For security purposes we have an Early Departure/Late Arrival Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Assistant Director can assist with obtaining a physical form at camp.
Can someone else pick up my child from camp? For security purposes we have a Permission Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Assistant Director can assist with obtaining a physical form at camp.
Can my child request a roommate?
Cabin assignments are made using age, grade, program eligibility and cabin mate requests. Making new friends while at camp is one of the learning experiences associated with Christian community living. Our new policy is; only 2 cabin mate requests can be made and both campers must make the same request. No more than 3 roommates will be assigned to the same cabin. WE DO NOT put large groups of friends together as cabin mates. Cabin assignments are honored whenever possible, but are not guaranteed. Assignments are made by the director and registrar in the best interest of the entire group. It is our practice to assign siblings to different cabins unless otherwise specified and are included as a cabin mate request.
How long does it take to check-in?
Except for campers coming to Taste of Camp which will take less than an hour we allow 2 hours for the entire session roster of campers to check- in. We don't think that we have ever had anyone take the full 2 hours, but check in duration is not always easy to predict. Weather, organization of other individuals, and the mere number of campers in the session all determine the time spent checking in. We suggest that you do not make check-in revolve around another activity scheduled for that day. This will not only make your day less stressful but will most likely make for a more pleasant start to your child's camping experience. We strive to make check-in day move quickly and efficiently. Having all your required forms and payments returned to camp by the May 15th deadline will certainly help simplify the process.
Important Note: Be sure to keep a bathing suit and towel out of your campers luggage. Following check-in they go for a swim test and will need these items. A backpack works nicely.
What happens at check-in?
You will arrive at camp and be greeted by our staff, given written information explaining the check-in process and what’s expected of you. At this time you remain in your car as you proceed through the luggage line. Please be patient as we guide you through the line, assist you in unloading, and direct you to the parking area. Once you have parked, you will walk back to the building (Dining Hall) where your luggage was unloaded. Our staff at the Welcome Booth will assist you with questions and directives for check-in. The staff there can tell you if any required information wasn't received or if you have any tuition balance.
You and your camper will under go a Wellness Check. You will answer a couple of questions and your camper's temperature will be taken. Each camper is required to have their head checked for the presence of lice or nits. It is easier to stop any spread of lice before they get to their cabin. Campers can be treated at home or our infirmary staff can do the treatment. This is all handled discreetly. Your camper need not have their camp attendance shortened or cancelled.
Once you have completed your Wellness Check please proceed to the Dining Hall to complete your check-in.
Remember our staff at the welcome table are willing to help you proceed with your check-in or answer questions you may have at anytime during the process.
What if circumstances require payments to be made at check-in?
Payments of camper tuition made at check-in require cash or money orders. No checks can be accepted the day your camper arrives.
Does Camp Arrowhead offer Financial Aid or Scholarships?
Financial Aid should only be requested when family resources are genuinely not sufficient to enable the child/ren to attend a Camp Arrowhead session and should not be sought if one camper is requesting multiple sessions. One-fourth tuition is our standard financial aid package, however, under certain circumstances, that amount may be increased.
Requests must be received with registration form and deposit by May 1. If you are registering online, you must choose Option 2 for payment. Contact our Registrar Debbie Simms to request a Financial Aid Application or for more information. Should the financial aid awarded not be sufficient to enable you to send your child to camp, we will return your registration deposit.
What about the food?
Some of our surveys say that food is as good as home, best camp food ever eaten, or my child is a picky eater but liked the food at Camp Arrowhead . We strive to serve a balanced, kid-friendly menu and have a salad bar available during the dinner meal.
Does Camp Arrowhead make provisions for special diets, sensitivities and allergies?
If your camper requires a special diet please contact camp registrar. Once it is determined that we can accommodate the diet, separate written notification is required at least 2 weeks prior to camping session by emailing it to our Registrar or mailing it to the Registrar at registration address.
NOTE: We do serve peanut butter and use peanut products at camp.
What do you sell in the camp store?
The camp store can provide your camper with some items from the suggested packing list that you may have forgotten. We also sell camp souvenir items such as sweatshirts, t-shirts, and night shirts as well as limited snacks and beverages.
How are parents notified in case of an emergency?
You are notified by telephone, immediately. It is essential that you provide the Camp Nurse with up to date emergency phone numbers.
How do we contact our camper concerning an emergency at home?
Please call 302-945-0610; if the phone is not being monitored at the time of your call, leave a message in the voice mail box of the Assistant Director or Nurse.
What about medical care while my child is at camp?
We have a health care professional who lives at camp and our camp physician’s office is 10 minutes away. Beebe Medical Center is 10 miles from camp.
Can I call my camper or can he/she call home?
Our program does not allow for campers to call home or receive calls. Campers and families are encouraged to write each other often. Parents can also use Bunk-1 (one way email) to email their camper every day. You will be given sign up information at check-in for this program.
What is your cancellation and refund policy?
Cancellations must be made in writing to the camp Registrar. Refunds, minus the $100 deposit, will be made to those cancellations received 3 weeks prior to the start of your camping session. No refunds will be made after this time. If cancellation is necessary due to illness or injury, upon receipt of a written report from a physician all pre-paid fees except $100 deposit will be returned. No refunds will be given in case of illness, dismissal for behavior or for voluntary withdrawal from camp.
What items can’t be brought to camp?
Cell phones, pagers computers, radios, MP3 or compact disc players, TV’s, electronic games and knives are all listed as do not bring items. Should your camper bring them, our staff has been instructed to collect such items. Our director will keep them in the safe until closing day. We would greatly appreciate your cooperation in helping us achieve this request.
Why can’t my camper bring a cell phone or pager?
Campers are not permitted to have cell phones or pagers at camp as they interfere with camp life, activities, and interaction with others; therefore we want them to leave the technical world at home. Should notification be required regarding your camper our camp administrative staff will initiate the call. Cell phone possession may result in dismissal from camp.
What is Bunk-1 Email and how do I sign up?
Bunk-1 is one-way email you can use to write to your camper. At check-in you will be given a pre-approved registration code along with a form explaining how to set it up. This system can not be used without the pre-approved registration code and your campers lodge number.
What address do I use for camper mail?
It will be helpful if you address your camper mail in this manner:
Camper Name (Unit #)*
C/O Camp Arrowhead
35143 Homestead Way
Lewes , DE 19958
Please be sure to use a return address.
*Your child’s unit number will be given to you at check-in.
Can I send a care package to my camper?
Please note that your camper will have a variety of snacks available for purchase at the camp store. If you do send a package from home please provide individually wrapped food items so not to attract wildlife. Allow sufficient mail time for packages to arrive. Be sure your camper's name is on the package and use the camper mailing address as noted in Mail for your Camper section.
Can't find your question?
Submit it here and we'll get back to you as soon as possible
What type of luggage do I use?
Many campers use standard sized trunks, plastic tubs or suitcases, but anything that will fit under the bunks (roughly 16") will work. Remember they are sharing space. Be sure to label everything including the luggage.
Is there a recommended Packing List?
Yes - and you can find the list you need by follow the corresponding link.
Overnight Packing List Day Camp Packing List Taste of Camp Packing List
Will you launder my child’s clothes while at camp?
We don’t offer laundry service but, in case of emergencies bedding can be laundered if needed.
How can I order name tags for my child's clothes?
You should label all of the camper's clothing to make it easily identifiable. We mail a Best Name Tape Company order form with each camper packet. You may also click here to order labels online.
Can my child leave camp?
Leaving camp can disrupt and interfere with your campers’ stay as well as that of other campers who are assigned to their group. We encourage you to schedule other activities around their time at camp so that they may remain at camp for their entire session. If your child MUST take a temporary leave - we have a Temporary Leave Form for security purposes that must be completed by the parent or guardian prior to the campers leaving camp. The Registrar or Assistant Director can assist with obtaining a physical form at camp.
What do I do if my child must arrive or leave camp at a time different than the camp's scheduled times?
For security purposes we have an Early Departure/Late Arrival Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Assistant Director can assist with obtaining a physical form at camp.
Can someone else pick up my child from camp? For security purposes we have a Permission Form that must be completed by the parent or guardian prior to the campers leaving camp. We strongly ask that you not compromise these rules. The Registrar or Assistant Director can assist with obtaining a physical form at camp.
Can my child request a roommate?
Cabin assignments are made using age, grade, program eligibility and cabin mate requests. Making new friends while at camp is one of the learning experiences associated with Christian community living. Our new policy is; only 2 cabin mate requests can be made and both campers must make the same request. No more than 3 roommates will be assigned to the same cabin. WE DO NOT put large groups of friends together as cabin mates. Cabin assignments are honored whenever possible, but are not guaranteed. Assignments are made by the director and registrar in the best interest of the entire group. It is our practice to assign siblings to different cabins unless otherwise specified and are included as a cabin mate request.
How long does it take to check-in?
Except for campers coming to Taste of Camp which will take less than an hour we allow 2 hours for the entire session roster of campers to check- in. We don't think that we have ever had anyone take the full 2 hours, but check in duration is not always easy to predict. Weather, organization of other individuals, and the mere number of campers in the session all determine the time spent checking in. We suggest that you do not make check-in revolve around another activity scheduled for that day. This will not only make your day less stressful but will most likely make for a more pleasant start to your child's camping experience. We strive to make check-in day move quickly and efficiently. Having all your required forms and payments returned to camp by the May 15th deadline will certainly help simplify the process.
Important Note: Be sure to keep a bathing suit and towel out of your campers luggage. Following check-in they go for a swim test and will need these items. A backpack works nicely.
What happens at check-in?
You will arrive at camp and be greeted by our staff, given written information explaining the check-in process and what’s expected of you. At this time you remain in your car as you proceed through the luggage line. Please be patient as we guide you through the line, assist you in unloading, and direct you to the parking area. Once you have parked, you will walk back to the building (Dining Hall) where your luggage was unloaded. Our staff at the Welcome Booth will assist you with questions and directives for check-in. The staff there can tell you if any required information wasn't received or if you have any tuition balance.
You and your camper will under go a Wellness Check. You will answer a couple of questions and your camper's temperature will be taken. Each camper is required to have their head checked for the presence of lice or nits. It is easier to stop any spread of lice before they get to their cabin. Campers can be treated at home or our infirmary staff can do the treatment. This is all handled discreetly. Your camper need not have their camp attendance shortened or cancelled.
Once you have completed your Wellness Check please proceed to the Dining Hall to complete your check-in.
Remember our staff at the welcome table are willing to help you proceed with your check-in or answer questions you may have at anytime during the process.
What if circumstances require payments to be made at check-in?
Payments of camper tuition made at check-in require cash or money orders. No checks can be accepted the day your camper arrives.
Does Camp Arrowhead offer Financial Aid or Scholarships?
Financial Aid should only be requested when family resources are genuinely not sufficient to enable the child/ren to attend a Camp Arrowhead session and should not be sought if one camper is requesting multiple sessions. One-fourth tuition is our standard financial aid package, however, under certain circumstances, that amount may be increased.
Requests must be received with registration form and deposit by May 1. If you are registering online, you must choose Option 2 for payment. Contact our Registrar Debbie Simms to request a Financial Aid Application or for more information. Should the financial aid awarded not be sufficient to enable you to send your child to camp, we will return your registration deposit.
What about the food?
Some of our surveys say that food is as good as home, best camp food ever eaten, or my child is a picky eater but liked the food at Camp Arrowhead . We strive to serve a balanced, kid-friendly menu and have a salad bar available during the dinner meal.
Does Camp Arrowhead make provisions for special diets, sensitivities and allergies?
If your camper requires a special diet please contact camp registrar. Once it is determined that we can accommodate the diet, separate written notification is required at least 2 weeks prior to camping session by emailing it to our Registrar or mailing it to the Registrar at registration address.
NOTE: We do serve peanut butter and use peanut products at camp.
What do you sell in the camp store?
The camp store can provide your camper with some items from the suggested packing list that you may have forgotten. We also sell camp souvenir items such as sweatshirts, t-shirts, and night shirts as well as limited snacks and beverages.
How are parents notified in case of an emergency?
You are notified by telephone, immediately. It is essential that you provide the Camp Nurse with up to date emergency phone numbers.
How do we contact our camper concerning an emergency at home?
Please call 302-945-0610; if the phone is not being monitored at the time of your call, leave a message in the voice mail box of the Assistant Director or Nurse.
What about medical care while my child is at camp?
We have a health care professional who lives at camp and our camp physician’s office is 10 minutes away. Beebe Medical Center is 10 miles from camp.
Can I call my camper or can he/she call home?
Our program does not allow for campers to call home or receive calls. Campers and families are encouraged to write each other often. Parents can also use Bunk-1 (one way email) to email their camper every day. You will be given sign up information at check-in for this program.
What is your cancellation and refund policy?
Cancellations must be made in writing to the camp Registrar. Refunds, minus the $100 deposit, will be made to those cancellations received 3 weeks prior to the start of your camping session. No refunds will be made after this time. If cancellation is necessary due to illness or injury, upon receipt of a written report from a physician all pre-paid fees except $100 deposit will be returned. No refunds will be given in case of illness, dismissal for behavior or for voluntary withdrawal from camp.
What items can’t be brought to camp?
Cell phones, pagers computers, radios, MP3 or compact disc players, TV’s, electronic games and knives are all listed as do not bring items. Should your camper bring them, our staff has been instructed to collect such items. Our director will keep them in the safe until closing day. We would greatly appreciate your cooperation in helping us achieve this request.
Why can’t my camper bring a cell phone or pager?
Campers are not permitted to have cell phones or pagers at camp as they interfere with camp life, activities, and interaction with others; therefore we want them to leave the technical world at home. Should notification be required regarding your camper our camp administrative staff will initiate the call. Cell phone possession may result in dismissal from camp.
What is Bunk-1 Email and how do I sign up?
Bunk-1 is one-way email you can use to write to your camper. At check-in you will be given a pre-approved registration code along with a form explaining how to set it up. This system can not be used without the pre-approved registration code and your campers lodge number.
What address do I use for camper mail?
It will be helpful if you address your camper mail in this manner:
Camper Name (Unit #)*
C/O Camp Arrowhead
35143 Homestead Way
Lewes , DE 19958
Please be sure to use a return address.
*Your child’s unit number will be given to you at check-in.
Can I send a care package to my camper?
Please note that your camper will have a variety of snacks available for purchase at the camp store. If you do send a package from home please provide individually wrapped food items so not to attract wildlife. Allow sufficient mail time for packages to arrive. Be sure your camper's name is on the package and use the camper mailing address as noted in Mail for your Camper section.
Can't find your question?
Submit it here and we'll get back to you as soon as possible
